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Warranty and Returns

RETURNS

Policy
We accept returns for 30 days from the date of delivery. We accept returns on un-opened and un-used products only. We will refund the original purchase price only. Shipping costs are non-refundable. Returns on orders that qualify for free shipping will have $5.99 deducted from the purchase price to cover original shipping costs. Items purchased as open box are not eligible for return.

Service
To return a product email Sales@YocanUSA.com. Please provide your order number and the name of the product or products you are returning. Product must be unopened and unused. Pre-approval is required for the return of any used merchandise. 

Returns ship to:
Yocan USA
629 S Minnesota Ste L102
Sioux Falls, SD 57104

No used product should be shipped back without specific authorization. We will destroy any used item containing any residue which is returned without authorization. No compensation will be provided for products we are forced to destroy due to unknown residues. 


WARRANTY
The warranty for Yocan products is 90 days from the date of purchase for any manufacturer defects.  Damage from misuse or abuse is not covered.  Coils are not included in this warranty as they are considered a 'consumable' item and their lifespan will vary based on how they are used and handled.  Coils are guaranteed to arrive in working condition.  We recommend that you test each coil immediately after purchase.  The guarantee for coils expires after they are loaded with any product or 72 hours after purchase, whichever comes first.  

YocanUSA.com Purchases
For warranty service on all purchases from YocanUSA.com please email Sales@YocanUSA.com. Please include: 1) Your Order Number, 2) The Issue You Are Having 3) Your current mailing address. We may require a video or other documentation of defect.

3rd Party Purchases
We only provide warranty service for YocanUSA Authorized Retailers in the United States.  
To obtain warranty service for defective Yocan products purchased from a YocanUSA Authorized Retailer please email Sales@YocanUSA.com.  Please include:

1) a picture of an itemized receipt showing the name of the product purchased and the date of the transaction
2) a thorough description of the issue you are experiencing
3) a video documenting the issue
4) a picture of the authenticity code from the Yocan sticker on the back of the box.  You have to scratch off the silver portion with a coin to reveal the code.
5) Your current mailing address.


We do not offer warranty service for purchases made through unauthorized distributors and retailers including, but not limited to, eBay, Amazon, Groupon, AliExpress, Fasttech, as well as other similar retailers. 


Documentation
Due to concerns with mailing used products and compliance with federal law we may require video or other documentation of a claimed product defect in lieu of product return.

Required documentation must be submitted within warranty period to be eligible for warranty service.  

Returning Defective Products
No used product should be shipped back without specific authorization. We will destroy any used item containing any residue which is returned without authorization. No compensation will be provided for products we are forced to destroy due to unknown residues. 

Coverage

Atomizers and Batteries
Atomizers and batteries sold by Yocan USA are guaranteed against defect in manufacturing for 90 days from the date of delivery. Test your device before loading any material as we can not accept return of products once material has been loaded. 


Coils
Coils sold by Yocan USA are guaranteed to not be dead on arrival. Due to factors affecting coil life we can not guarantee how long a coil will last. To qualify for warranty service on any defective coil you must contact us within 72 hours of delivery. Test your coil prior to loading any material as we can not accept returns on products that have been loaded with material.

Glass
Glass parts are prone to breaking. We DO guarantee your item will arrive in good condition with no broken parts. We DO NOT guarantee glass against breakage due to handling or use after you receive it.  If you receive an item with a broken glass part, do not remove it from its packaging and email us a picture and explanation within 72 hours of receipt/delivery of the product.

Exclusions
Yocan USA and Yocan Technology Ltd provide NO warranty for accidental damage due to handling, or electrical damage caused by using 3rd party chargers or inappropriate use. Some parts are fragile and will break if mishandled or dropped.
 

Damage or Injury
Yocan USA, YocanUSA.com, Dakota Import LLC, Yocan Technology LTD and their partners and affiliates provide no warranty or against injury or damage resulting from use of any products. Vaporizers produce intense heat which can cause burns, start fires and cause other injury and damage. Product containing lithium batteries can pose a fire risk and injury risk. Lithium batteries should never be stores in your pocket and should always be charged safely. Consumer assumes all liability for damage and injury resulting from use of all products on YocanUSA.com. Purchaser excludes YocanUSA and Dakota Import from any product liability.

Buyers agree all disputes and claims will be handled according to South Dakota law through binding mandatory arbitration.