Errors, Warranty, and Returns
ERRORS ON YOUR ORDER
We work hard to ensure that your order goes out correctly and as quickly as possible. Unfortunately errors may occur from time to time. If you receive an order that is not correct, you need to contact us within seven (7) days to report the error. We will generally issue a return shipping label for the incorrectly shipped item, and once it has been dropped off with the shipper and is tracking back to us, we will ship out the correct item for you.
RETURNS
We accept returns for 30 days from the date of delivery. We accept returns on UN-OPENED and UN-USED products only. We will refund the original purchase price only. Shipping costs are non-refundable. Returns on orders that qualify for free shipping will have $5.99 deducted from the purchase price to cover original shipping costs. Items purchased as open box are not eligible for return. Only items purchased directly from www.YocanUSA.com will qualify for a refund. If you purchased a device from another website or at a retail shop, you would need to contact that merchant about a return or refund.
To return a product that you purchased from www.YocanUSA.com, please email Sales@YocanUSA.com. Please provide your order number and the name of the product or products you are returning. Product must be unopened and unused. Pre-approval is required for the return of any used merchandise.
Returns ship to:
Yocan USA
1101 S Cliff Ave
Sioux Falls, SD 57104
No used product should be shipped back to YocanUSA without specific authorization. We will destroy any used item containing any residue which is returned without authorization. No compensation will be provided for products we are forced to destroy due to unknown residues.
WARRANTY
Due to new federal regulation and amendments to the PACT Act that regulates the shipping of vaping products, we may no longer be able to offer full warranty service to all our customers. We are no longer able to offer warranty service on 3rd party purchases. After 3/25/2021 we may no longer be able to ship warranty replacements. If you have issues with your device please contact us at sales@yocanusa.com. Our friendly staff will work with you to try to resolve the issue.
Damage or Injury
Yocan USA, YocanUSA.com, Dakota Import LLC, Yocan Technology LTD and their partners and affiliates provide no warranty or against injury or damage resulting from use of any products. Vaporizers produce intense heat which can cause burns, start fires and cause other injury and damage. Products containing lithium batteries can pose a fire risk and injury risk. Lithium batteries should never be stored in your pocket and should always be charged safely. Consumer assumes all liability for damage and injury resulting from use of all products on YocanUSA.com. Purchaser excludes YocanUSA and Dakota Import from any product liability.
Buyers agree all disputes and claims will be handled according to South Dakota law through binding mandatory arbitration.