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Warranty and Returns

RETURNS

Policy
We accept returns for 30 days from the date of delivery. We accept returns on un-opened and un-used products only. We will refund the original purchase price only. Shipping costs are non-refundable. Returns on orders that qualify for free shipping will have $5.99 deducted from the purchase price to cover original shipping costs. Items purchased as open box are not eligible for return.

Service
To return a product email Sales@YocanUSA.com. Please provide your order number and the name of the product or products you are returning. Product must be unopened and unused. Pre-approval is required for the return of any used merchandise. 

Returns ship to:
Yocan USA
706 E 20th St
Sioux Falls, SD 57105

No used product should be shipped back without specific authorization. We will destroy any used item containing any residue which is returned without authorization. No compensation will be provided for products we are forced to destroy due to unknown residues. 


WARRANTY

For warranty service on all purchases from YocanUSA.com please email Sales@YocanUSA.com. Please include: 1) Your Order Number, 2) The Issue You Are Having 3) Your current mailing address. We may require a video or other documentation of defect.

3rd Party Purchases
We only provide warranty service for YocanUSA Authorized Retailers. For a list of authorized retailers in your area see https://www.yocanusa.com/pages/official-yocan-usa-contact-info. If your retailer is not listed here please contact them directly for service.

To obtain warranty service for used defective Yocan products purchased from a YocanUSA Authorized Retailer please contact Sales@YocanUSA.com.  Please include: 1) Proof of purchase 2) The Issue You Are Having 3) Your current mailing address. We may require a video or other documentation of defect.

We do not offer warranty service on purchases through unauthorized distributors and retailers. 


Documentation
Due to concerns with mailing used products and compliance with federal law we may require video or other documentation of a claimed product defects in lieu of product return.

Required documentation must be submitted within warranty period to be eligible for warranty service.  

Returning Defective Products
No used product should be shipped back without specific authorization. We will destroy any used item containing any residue which is returned without authorization. No compensation will be provided for products we are forced to destroy due to unknown residues. 

Coverage

Atomizers and Batteries
Atomizers and batteries sold by Yocan USA are guaranteed against defect in manufacturing for 90 days from the date of delivery. Test your device before loading any material as we can not accept return of products once material has been loaded. 


Coils
Coils sold by Yocan USA are guaranteed to not be dead on arrival. Due to factors affecting coil life we can not guarantee how long a coil will last. To qualify for warranty service on any defective coil you must contact us within 72 hours of delivery. Test your coil prior to loading any material as we can not accept returns on products that have been loaded with material.

Glass
Glass parts are prone to breaking. We DO guarantee your item will arrive in good condition with no broken parts. We DO NOT guarantee glass against breakage due to handling or use after you receive it.

Exclusions
Yocan USA and Yocan Technology Ltd provide NO warranty for accidental damage due to handling, or electrical damage caused by using 3rd party chargers or inappropriate use. Some parts are fragile and will break if mishandled or dropped.
 

Damage or Injury
Yocan USA, YocanUSA.com, Dakota Import LLC, Yocan Technology LTD and their partners and affiliates provide no warranty or against injury or damage resulting from use of any products. Vaporizers produce intense heat which can cause burns, start fires and cause other injury and damage. Product containing lithium batteries can pose a fire risk and injury risk. Lithium batteries should never be stores in your pocket and should always be charged safely. Consumer assumes all liability for damage and injury resulting from use of all products on YocanUSA.com. Purchaser excludes YocanUSA and Dakota Import from any product liability.

Buyers agree all disputes and claims will be handled according to South Dakota law through binding mandatory arbitration.